Contact support
Email support@kigomo.app. Include your iPhone model, iOS version, Kigomo version, and the steps that led to the problem. Please do not send child profiles, care notes, emergency information, or private family photos.
Where is my information?
Kigomo v1 stores family plans locally on the iPhone. It does not require an account and does not synchronize between devices. Deleting the app deletes that local app data. Read the Privacy Policy and Data choices for details.
Photos are not appearing
Try selecting the photo again through the system picker and confirm the device has enough available storage. Kigomo copies only the photos you select into its private app storage.
AI or link import is unavailable
The first public release is local-only. Prototype cloud-assisted features may appear differently in development builds and are not part of the production support contract.
Urgent situations
Kigomo is a planning tool, not an emergency, medical, or diagnostic service. Contact local emergency services or a qualified professional when immediate help is needed.